Game Errors

Players may encounter various errors which disconnect them from the game. Below are a list of known issues and solutions, provided either by the devs or sourced from the community. It will be updated as more features get found and resolved. Keep checking back for more.

P34 - Connection Request Time Out

The client waited for a response from the server and received none.

Error Code	Error Message	Explanation	Solution
P34	Connection Request Timed Out	The client waited for a response from the server and received none. This may indicate: The game server is currently offline. Your network path to the server was lost (e.g., internet outage, unplugged cable, failed router).	First, check to see if there is a scheduled maintenance in our servers. You can check this via our Discord server or social channels: Twitter, Facebook Double-check your internet connection. Reboot your router if needed. Verify that no firewalls or VPNs are interfering. If everything checks out, the issue may still lie server-side. Stand by and try again later. If previous steps didn’t work, you can also send Funcom your session logs so they can investigate: 'C:\Users\[YourUsername]\AppData\Local\DuneSandbox\Saved\Logs'

H74 - Connection Lost

The connection between client and server was severed without warning.

Error Code	Error Message	Explanation	Solution
H74	Connection Lost	The connection between client and server was severed without warning. The specific cause is unclear but might be retrievable through log analysis.	Check for and disable packet-shaping software such as cFosSpeed. This is sometimes pre-installed with certain motherboards. Ensure your network drivers are fully up to date. If previous steps didn’t work, you can also send Funcom your session logs so they can investigate: 'C:\Users\[YourUsername]\AppData\Local\DuneSandbox\Saved\Logs'

873 - High Server Load

The server is under heavy demand and could not process your connection request.

Error Code	Error Message	Explanation	Solution
873	High Server Load	The server is under heavy demand and could not allow the client to connect.	Wait a few minutes and try again. During peak times, access may be limited. Know that the sand will shift again soon and let you in. Create a character on another, less populated, server.

P64 - Kicked by Anti-Cheat

The server side Anti Cheat systems detected something irregular and kicked you.

Error Code	Error Message	Explanation	Solution
P64	The game detected something irregular that triggered an anti-cheat response.	The game detected something irregular that triggered an anti-cheat response.	Send Funcom your session logs so they can investigate: 'C:\Users\[YourUsername]\AppData\Local\DuneSandbox\Saved\Logs' Close any non-essential programs running alongside the game. Verify the integrity of your game files through Steam. Ensure your system is free of overlay or injection software that might interfere.

Q62 - Login Failed Due to Network Issues

The client side networking system prevented login to the server

Error Code	Error Message	Explanation	Solution
Q62	Login Failed Due to Network Issues	This error indicates a failure to log in, often caused by network-related conflicts on your system. Support page for reference.	Disable or uninstall any packet-shaping software (e.g., cFosSpeed), which may come pre-installed on certain motherboards. Make sure your network drivers are up to date. You can update them via Windows Device - Manager or download the latest drivers directly from your motherboard manufacturer’s support page. If the problem persists, send Funcom your session logs so they can investigate: 'C:\Users\[YourUsername]\AppData\Local\DuneSandbox\Saved\Logs'

FG3 - Kicked by BattlEye (Query Timeout)

BattlEye detected some issues, often related to client perihperal drivers. Notably Xbox Controllers

Error Code	Error Message	Explanation	Solution
FG3	sbFG3$ You have been kicked by BattlEye. Reason: Query Timeout	This is an uncommon issue where players may be repeatedly kicked from the game due to BattlEye detecting driver issues with certain peripherals. Most commonly this occurs with Xbox controllers and their extended features.	Try to disable Xbox Extended Feature Support: Go into Steam Big Picture Mode > Controller Settings Disable "Xbox Extended Feature Support" (even if not currently enabled) Uninstall the Xbox Extended Feature Support driver Restart Steam